Southeast Connections, LLC, provides inclusive infrastructure solutions for the natural gas industry. We construct the systems and facilities to transport the nation's cleanest burning energy resource. Southeast Connections offers complete construction services that include pipeline construction, installation, maintenance, repairs, stations, facility modification and new construction. From Senior Management to the "boots on the ground", Southeast Connections, LLC is dedicated & determined to remain the industry leader and earn continued respect from clients through our professionalism.

We offer excellent compensation and industry-leading benefits, such as health, dental and vision, life insurance, STD and LTD starting on DAY 1. Eligibility for Company matching 401K benefit after 3 months of employment.
 

Job Title: Account Manager
Reports to: Director of Finance
Location: Greensboro, NC

JOB PURPOSE

The Customer Service  Manager leads three business critical Teams to ensure processes across the board are implemented & practiced. Customer facing role which requires being cognizant of streamlining opportunities. Sets departmental goals for each team which support the Corporate goals & objectives. Ensures customer expectations are exceeded.

JOB RESPONSIBILITY SUMMARY

• Setting targets & benchmarks to reduce WIP and turn over invoicing more timely and efficiently;
• Installing tools & techniques to encourage more timely AR payments from key accounts;
• Capturing critical metrics & setting targets for continual improvement;
• Support a Team of Field Engineers/CAD drawers to foster growing needs;
• Install processes and work instructions based on Customer's SOPs and adapt for their growing demands;
• Oversee field engineering metrics in conjunction with meeting target submissions set forth by the customer;
• Attend and represent SEC at Customer partnership meetings and articulate successes & areas for improvement;
• Enhance quality & through-put of documentation, supplying customer with a higher caliber product to integrate directly with their systems;
• Provide direction to more efficiently manage the quality & timeliness of documentation from field offices to corporate office including field production reporting;
• Responsible for oversight of training Field staff on computers & documentation;
• Development & roll-out of Field reporting tools which bridge gaps and reduce time & efforts;
• Cultivate strong relationships with all internal and external customers.

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

Education: High School Diploma
Preferred: Business degree or Accounting and a PMP preferred.
Experience: Preferred: 2+ years of construction experience or utilities, preferably in the natural gas industry.
 

Special Knowledge/Skills

Required: Able to work and communicate highly effectively in written form, over the phone, or in person with all levels of the company and customer. Strong interpersonal and teamwork skills. Possess moderate MS Excel and MS Word skills. Manages workload effectively and efficiently; sets teams’ priorities and direction, shifts priorities and adapts to rapid changes in priorities. Able to gauge and monitor teams’ success and opportunities for efficiency improvements. Must maintain a collaborative and communicative cross team environment. Able to support time-driven deadlines. Must be detailed orientated and be able to multi-task accurately as well as adept at meeting deadlines.